Question 1

What's included in my membership?

Accepted Answer

Membership is built around continuity, quick access, and a safety net for parents with children abroad in England. Here's everything that comes with it:A dedicated personal doctor for your child — the same doctor throughout, for genuine continuity of careBespoke onboarding appointment (60 minutes) to get to know your child's health history and set up consents in advance, so nothing slows things down when care is actually neededConcierge Response via WhatsApp. This means, that we will respond to your whatsapp enquiries from 8am - 10pm UK time. We try to respond within 6 hours where possible. This is for non-clinical enquiries, such as to arrange an appointment. Please seek urgent medical care via 111 or A/E if it is an emergency.Priority access to appointments, including same-day online appointments with your child's named doctor10% off telemedicine consultation fees, plus digital prescriptionsLiaison with parents abroad, if appropriate and consentedBenefits extended to visiting parents and siblings — if a family member falls ill while visiting England, they get the same concierge-level care and the 10% telemedicine discount too. (Face-to-face appointments for visiting family are arranged through our partner clinics, so those are billed at the partner clinic's own rates rather than the member discount.)

Question 2

What does the onboarding appointment involve?

Accepted Answer

The onboarding appointment is a dedicated session — typically 60 minutes — where we get to know your child properly. We review their full medical history, complete all necessary consent forms, discuss any existing conditions or concerns, and talk through what good care looks like for your family. We'll also connect with their school or university at this stage. It's the foundation of everything — and it means that if something happens later, we're already prepared.

Question 3

Can we join mid-year?

Accepted Answer

Yes — you can join at any point during the academic year. The sooner you join, the sooner your child is prepared. The onboarding appointment is scheduled as quickly as possible after you sign up, so there's no long wait before the membership is active and useful.

Question 4

Is the membership per child or per family?

Accepted Answer

The membership is per child — each student has their own membership, onboarding, and medical file. If you have more than one child studying in England, please get in touch and we'll discuss a family arrangement.

Question 5

Does the membership renew automatically?

Accepted Answer

We'll always contact you ahead of renewal — we never charge without notice. From year two, the annual membership is £325. You're in full control of whether to continue, and we'll remind you well in advance so there are no surprises.

Questions we're glad you asked.