FAQ | Maison Medica

You can book online at any time, or contact our team by phone, email, or (for members) via WhatsApp. We offer both telemedicine and face-to-face consultations, with flexible same-day or next-day availability whenever possible.
The choice is yours. Telemedicine provides secure video access to your clinician. This is ideal for convenience, continuity, and quick access wherever you are. Sometimes, that may be all you need, especially if we know you well. We love seeing our patients in person, but we also understand that face-to-face appointments aren’t always the most convenient. They are best when an examination, investigation, or more complex discussion is needed. We’re happy to support you to choice what best suits your care.
Our clinicians see patients in person at specifically selected CQC regulated partner clinics at the following locations.
Yes, absolutely. You can request a specific clinician when booking, subject to availability. We always aim to maintain continuity whenever possible.
Your doctor will organise any investigations, prescriptions, or referrals discussed during or after your consultation. We value ease of access, so our team will help you arrange follow-on care from tests and prescriptions to specialist appointments, as smoothly as possible.
We hold same-day appointments for issues that need prompt attention. If you’re unsure whether your concern is urgent, our team can help you decide the best next step.
For emergencies, please call 999 or attend your nearest Emergency Department. For urgent but non-emergency issues, please contact NHS 111. Members have access to a four-hour turnaround messaging service for concierge-related support - this is for administrative coordination only, not medical queries.

Maison Medica digital platform that operates independently of the NHS. We offer private medical services focused on accessibility, personal attention, and continuity of care. Services offered via this website (Telemedicine Appointments) are under the governance of Liberty Health Ltd, a CQC registered company, You may see our clinicians Face to Face at private partner clinics with their own CQC registration.
Our consultation fees vary depending on the type and length of appointment. Full details are listed below under Fees, or our administration team can provide pricing information before you book.
GP consultation fees are not always covered by local insurance providers. International insurers will often reimburse private GP appointments. We recommend checking your policy terms before booking.
We kindly ask for at least 24 hours notice for cancellations or rescheduling. We will always try to accommodate changes but late cancellations or missed appointments may incur a charge.
Any investigations, prescriptions, or specialist referrals are always discussed transparently, and costs are clearly outlined before proceeding. We believe in providing clear financial guidance wherever possible. We understand that fees can be a source of added stress.

We offer comprehensive general practice care, including telemedicine and face-to-face consultations, medical investigations, personalised consultations and dedicated support for international students.
Our clinicians can issue private prescriptions during consultations and provide advice on safe, evidence-based treatment options. Most medications can be arranged for home delivery where needed.
Yes. We can organise a wide range of diagnostic tests including blood tests, X-rays, and scans. These can be done from the comfort of your home, at our partner clinics, or through accredited diagnostic partners across the country.
You’ll hear from your clinician or our clinical team as soon as your results are available. We use secure digital systems and can arrange a follow-up consultation if needed to discuss findings or next steps.
We work closely with specialists and hospitals that we trust. Your doctor can provide direct referrals and, with your consent, share relevant medical information to support continuity of care.
With your permission, we can securely share your consultation notes or results with your NHS GP to ensure joined-up, coordinated care.
Maison Medica is not an emergency service. For urgent concerns outside our opening hours, please contact NHS 111, and for life-threatening emergencies, call 999. Student Members have access to a four-hour response time for non-medical, concierge-related support.

All medical records are stored securely in encrypted systems that comply with GDPR and CQC data protection standards. Only authorised clinical staff have access to your records. All Maison Medica clinicians complete regular Information Governance training and hold an ICO Registration, ensuring your information is managed to the highest standards of security and confidentiality.
Your records are confidential to the Maison Medica clinical team. We will only share information with other healthcare providers with your explicit consent, unless required by law.
Records are retained in accordance with UK healthcare regulations and professional best-practice retention schedules.
Absolutely. You have the right to access your personal medical information at any time. Please contact our administration team, who will guide you through the process.
We collect and use data solely to deliver safe, high-quality medical care and to meet our legal and professional obligations. Full details are outlined in our Privacy Policy below.

We welcome all feedback whether positive or constructive as it helps us improve our service. You can email us at info@maisonmedica.com or complete a short online form.
If you have a concern, please speak with a member of the team or email info@maisonmedica.com. We will acknowledge your complaint promptly and investigate in line with our formal Complaints Procedure.
Your feedback will be reviewed thoroughly and responded to within defined timeframes. We use every complaint as an opportunity to learn and enhance our care.
Maison Medica is a trading digital health platform operated under the Care Quality Commission (CQC) registration of Liberty Health Clinics Ltd (Provider ID: 1-10155041248).

Face-to-face appointments are delivered via partner clinics that hold their own CQC registrations.
We regularly audit our clinical processes, outcomes, review patient feedback, and invest in staff training to ensure our care remains safe and patient-centred.

Frequently Asked Questions

Frequently Asked Questions